Online shopping is becoming a preferred and convenient way to purchase products, urging companies to increase their e-sales efforts. However, In order to make use of the potential that e-commerce holds, high quality online customer service for support and sales is required.
VeriShow, a multimedia live chat platform, helps websites assist and convert clients in a more interactive, personalized way. The service offers a set of applications that help company reps use more than just live text chat. The platform allows the agent to share content in real-time and communicate with customers more effective. It includes the following main features and apps:
- Audio and video communication – use audio or video to communicate with clients.
- Live Video Feed – use a secondary video camera to demonstrate a real-world product for example.
- File sharing – Upload and share content, e.g. product images, videos and PDFs. Annotate those and save them for later use.
- Screen sharing and capture – Assist a client by showing him/her content from the representative’s screen. Take screenshots and review them together.
- Text Chat Translator – This chat app automatically translates text into the chosen language, enabling reps and clients to communicate in different languages.
- Form completion – Provide customers with the option to complete and sign online forms – for various purposes, such as for closing sales.
- White board – use an interactive whiteboard to draw, mark up, and write text comments. Save your work to PDF.
- Browse Google Maps and YouTube videos – The platform allows users to simultaneously watch YouTube videos, or use Google Maps to show locations and mark routes.
VeriShow is web-based, and can be integrated into a webpage via an embedded call-button, which launches the live help session. The live chat button can now also be embedded into a company’s Facebook page. The service has a number of premium plans, and offers a free version as well.
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