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Advantages and Disadvantages of Purchasing Automated Telephone Systems

by Maverick on February 22, 2011

Have you ever considered purchasing an automated phone system? Whether you own a small, medium, or large business, automated telephone systems offer a great communication vehicle for your organization. Insurance companies, medical professionals, retailers, and other businesses across the country already use an automated phone system for several reasons, but most organizations use it is to save money. In addition, an automated system eliminates the expense of paying someone to answer your phones, which is always a bonus.

Automate Telephone Systems Advantages and Disadvantages of Purchasing Automated Telephone Systems

Are Phone Systems a Wise Investment?

At first glance, automated telephone systems seem like a wise investment, however, a new phone system has advantages and disadvantages. As a business owner, it’s essential for you to weigh them out before you dip into your budget for an expensive system. As a business owner, you should first consider how you plan to use this type of system to your advantage.

For example, telemarketing companies use phone systems to make outbound calls in order to sell a product. For many people, this method of outbound calling can be annoying because they’d rather speak to someone live. Unfortunately, when most people pick up the phone and hear a recorded message, they usually think it’s a telemarketer, and they hang up the phone.

What are the Advantages and Disadvantages of a Phone System?

In some situations, however, companies send out a recorded message to customers in order to let them know an order has been received and will be shipped. In this case, a recorded message is more useful, and the customer is less likely to hang up when he/she hears it. Some areas create no-call lists in an attempt to curtail recorded messages over the phone. If a contact is on a no-call list, a telemarketer is forbidden from calling that individual. However, as a telemarketer, it’s difficult to keep track of all the people who are on the list

On the more practical side, a phone system gives you the advantage of answering all of your company’s incoming calls for you, saving you lots of time and money. With this type of system, customers can pay for bills and solve problems quickly without speaking to a representative. However, on the down side, people who need assistance would rather speak to a live voice when it comes to paying bills and solving problems over the phone.

Are Automated Systems That Answer Calls a Good Choice?

Some businesses use automated telephone systems to answer incoming calls from customers. When you press the appropriate number, your call is transferred to the department or person you wish to speak to. Since call times and labor expenses decrease significantly, this type of automated system has proven to be very effective for companies that use it.

An automated system can definitely help cut down on your phone time. It takes extra money from your company to hire a receptionist to answer phones for you, so in many cases, it makes sense to purchase a new phone system. For the most part, your customers don’t mind being placed on hold for a few moments until they speak to someone live. Once you set up an automated answering system, you’ll have a full-time automated worker that answers calls and forwards them to the right individuals.

Find the Phone System That Fits Your Needs

In the long run, a fully-automated phone system can help you cut down on the cost of hiring someone to answer your phones. It also helps you portray a more professional image to your customers. In addition, there are several different types of systems that include a variety of features and functions. As a result, it’s a good idea for you to shop around for the best system that suits your business needs.

Author Bio: Article by BuyerZone, a leading online service provider that connects buyers and suppliers for a range of services and equipment such as phone systems.

For Further Reading:

  1. The Autopilot Car
  2. Finding and Using the Best Call Centre Software
  3. Accounts Payable Automation Software

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